Home - NI Ombudsman

Can I Complain?

Do you consider you have been treated unfairly by a government department/ agency or public body? Click below for details of bodies you can complain about to the Ombudsman.

Can I Complain?

How to Complain

Complete the on-line Complaint Form

Download and Return the Complaint Form

Contact Office

Dealing with Complaints

Investigating your Complaint

Why we may not accept your complaint

Complaining about Public Services

What to include in your complaint

Sample Complaint Letter

Contact

Telephone : 02890 233821
OR
Text phone : 028 90897789
OR
Email : ombudsman@ni-ombudsman.org.uk
OR
Via Post
The Ombudsman
Freepost BEL 1478
Belfast
BT1 6BR

OR

The Ombudsman
33 Wellington Place
Belfast
BT1 6HN

OR

By calling between the hours 9.30am & 4.30pm at the above address

FREEPHONE

0800 34 34 24

Welcome to the NI Ombudsman Website

Tom Frawley

Northern Ireland Ombudsman

Welcome to the Northern Ireland Ombudsman's Office Website. My name is Tom Frawley and I am the current Northern Ireland Ombudsman.

The purpose of my Office is to ensure that every citizen in Northern Ireland is served by a fair and efficient public administration that is committed to accountability; openness; and quality of service. To this end I hope that you find this Website useful.

Read More about the Ombudsman

I consider that the Parliamentary Ombudsman's Principles of Good Administration are the appropriate standards against which the actions of bodies in jurisdiction will be judged in the event of a complaint against my office .