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A welcome from the Northern Ireland Ombudsman, Tom Frawley

What do we do
The role of the Northern Ireland Ombudsman in the investigation of complaints
Background
How does the Ombudsman operate?
Who can the Ombudsman investigate?
What can the Ombudsman investigate?
Is there anything the Ombudsman can't investigate?
What can the Ombudsman do for me?

How to complain
How to make a complaint to the Northern Ireland Ombudsman
What should you do first?
What do you do next?
What happens when the Ombudsman gets your complaint?
What happens during an investigation?
Examples of Cases the Ombudsman has investigated

Who to complain about
A list of the bodies which the Northern Ireland Ombudsman can investigate
As Assembly Ombudsman
Northern Ireland Government Departments
Government Agencies
Other Organisations
Tribunals (Administrative functions only)

As Commissioner for Complaints

Local Councils
Education and Library Boards
Harbour Authorities

Health and Social Services Boards
Health and Social Services Councils
Health and Social Services Trusts
Special Health and Social Services Agencies
Housing
Other Public Bodies

Useful addresses
A list of addresses of other ombudsmen and complaints bodies
Other Ombudsmen
British and Irish Ombudsman Association
Police Ombudsman for Northern Ireland
Office of the Parliamentary Ombudsman
The Health Service Ombudsman
The Financial Ombudsman Service
The Pensions Ombudsman

Occupational Pensions Advisory Service
Office of the Ombudsman (Dublin)
The European Ombudsman

Other Bodies
Housing Associations
The Law Society of Northern Ireland
General Consumer Council for Northern Ireland
Northern Ireland Association of Citizens Advice Bureaux
Northern Ireland Assembly

Our address
Details of how to contact the Northern Ireland Ombudsman's Office

Complaint form
The form which may be used when making a complaint to the Northern Ireland Ombudsman

Publications
A list of the Northern Ireland Ombudsman's publications which are available on this website

Mr Tom Frawley CBE
Tom Frawley's CV



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